At NV Mukhwas, customer satisfaction is our priority. We take great care in preparing and packing our products to ensure they reach you in the best condition. As our products are food items, we have a limited return and refund policy for safety and hygiene reasons.
Returns
Due to the perishable nature of food products, we do not accept returns once an order has been delivered.
However, if you receive:
- A damaged product
- A defective or tampered package
- An incorrect product
- A missing item from your order
please contact us within 48 hours of delivery so we can assist you.
Refunds & Replacements
Refunds or replacements will be considered in the following cases:
- The product was damaged during shipping.
- You received the wrong product.
- The product was defective or unfit for consumption upon delivery.
- The ordered item was missing from your shipment.
To process your request, please provide:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Our team will review your request and respond within 2–3 business days.
If your claim is approved, we will either:
- Send a replacement product, or
- Issue a refund to your original payment method.
Non-Refundable Situations
Refunds or returns will not be accepted if:
- The product has been opened or partially consumed.
- The request is made more than 48 hours after delivery.
- The product has been stored improperly after delivery.
- The issue is related to personal taste or preference.
- An incorrect shipping address was provided by the customer.
- Delivery could not be completed due to the customer’s unavailability.
Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact us as soon as possible.
Refund Processing Time
Approved refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
NV Mukhwas
Email: info@honeydew-rabbit-737856.hostingersite.com
Phone: +91 81 4004 2001
We are committed to providing high-quality products and ensuring every customer has a positive shopping experience.